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These Website Terms of Use, together with the documents referred to in them, set out the terms under which You may use our website at Samantha Hyam Training Coaching and Solutions (Our Website).   


1.             Definitions and Interpretation 


In these Website Terms of Use, the following expressions have the following meanings:



means any text, images, audio, video, scripts, code, software, databases and any other form of information that appears on, or forms part of, Our Website and/ or our social media channels (including but not limited to Instagram and Linkedin


“Data Protection Legislation”

means all applicable data protection and privacy legislation in force from time to time in the UK including the UK GDPR; the Data Protection Act 2018 (DPA 2018) (and regulations made under it); the Privacy and Electronic Communications Regulations 2003 (SI 2003/2426) as amended and all other legislation and regulatory requirements in force from time to time which apply to a party relating to the use of personal data (including the privacy of electronic communications);

“Intellectual Property Rights”


(a) any rights in any patents, trademarks, service marks, registered designs, applications (and rights to apply for any of those rights), trade, business and company names, internet domain names and email addresses, unregistered trademarks and service marks, copyrights, database rights,  know-how, rights in designs, inventions and processes;

(b) rights under licences, consents, orders, statutes or otherwise in relation to a right in paragraph (a);

(c) rights of the same or similar effect or nature as or to those in paragraphs (a) and (b) which now or in the future may subsist in any part of the world; and

(d) the right to sue for past infringements of any of the foregoing rights;



means Samantha Hyam Training Coaching and Solutions of 199b Lordship Lane, as the owner and operator of Our Website; and


“You/ Your”

means you, as a user of Our Website.


2.            Acceptance of Terms

By accessing or using Our Website, you agree to comply with and be bound by these Website Terms of Use. If you do not agree to these terms, you should not use Our Website.


3. Changes to Terms

These Website Terms of Use may be revised from time to time without notice. Your continued use of our Website after any changes will constitute your acceptance of such changes.  These Website Terms of Use were last updated on 29/02/2024.


4. Privacy Notice and Data Protection

4.1 Your use of Our Website is also governed by Our Privacy Notice, which can also be found on Our Website. 

4.2 We will collect, use and process Your data (including any personal data you supply when setting up Your Account) in accordance with our obligations under the Data Protection Legislation and Our Privacy Notice.

5. Account

5.1 You may need to create an Account to access some parts of Our Website.  You must ensure You provide accurate information when creating Your Account, and keep that Account information up-to-date if it changes.

5.2 You must create a strong password for Your Account.  You must not share Your Account or password with anyone.  You must not use anyone else’s Account.

5.3 You must contact us immediately at if You believe anyone else is using Your Account.

5.4 You may close Your Account at any time.  However, You will not then be able to access those areas of Our Website which require an Account to access them.


6. Intellectual Property

6.1 All Content on Our Website and Our social media accounts, including but not limited to text, graphics, logos, images, and software, is Our property (or the property of Our licensors) and is protected by copyright and other intellectual property laws.

6.2 Save as set out in Clause 6.3, You may not use, reproduce, distribute, sell, sub-licence, store or create derivative works based on any Content from Our Website or Our social media accounts without Our prior written consent.

6.3 You may access, view and use Our Website in a web browser, print pages from Our Website and save pages for later offline viewing.

6.4 You must always acknowledge Us (or Our licensors, as appropriate) as the owner of the Content on Our Website and on Our social media channels. 

7. User Conduct

7.1 You agree to use Our Website for lawful purposes only and not to engage in any activity that could harm Our Website, its users, or third parties.

7.2 Whilst We endeavour to keep Our Website free from viruses and malware, You are responsible for protecting Your hardware, software and other materials from viruses, malware and other internet security risks.

7.3 You may not:

7.3.1 Use Our Website for any illegal or unauthorized purpose;

7.3.2 Post or transmit any content that is (or could be construed as) harmful, offensive, discriminatory or violates any applicable laws;

7.3.3 Deliberately introduce any virus or malware, or attack Our Website by means of a denial of service attack;

7.3.4 Attempt to gain unauthorized access to Our Website or its systems; or

7.3.5 Link to Our Website in a way which suggests any association between You and Us or any endorsement by Us, or in a way which might damage Our reputation or take unfair advantage of it.

7.4 We reserve the right to suspect or terminate Your access to Your Account or to Our Website if You breach the terms of this Clause 7, or any other terms of these Website Terms of Use.


8. Links to Third-Party Websites

Our Website may contain links to third-party websites.  We are not responsible for the content or these third-party websites, and shall not be liable in respect of any such content.  We are not endorsing that content by linking to them. You should review the website terms and policies of any third-party websites you visit.

9. Disclaimers

9.1 We make no representations or warranties, express or implied, that Our Website will meet Your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software or hardware, or that it will be secure.

9.2 We make no representations or warranties regarding the accuracy or completeness of the Content, or that the Content is up-to-date.  We shall not be liable to You for any inaccuracy contained in the Content or for any reliance You may place on that Content.

10. Limitation of Liability

 To the fullest extent permitted by law, We shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with Your use of Our Website.  If You are a business owner, We shall not be liable for loss of profits, sales, business or revenue, loss of business opportunity, goodwill or reputation, loss of anticipated savings, business interruption or for any other indirect or consequential loss or damage.

11. Indemnification

 You agree to indemnify and hold Us, and Our officers, directors, employees, and agents, harmless from any claims, liabilities, damages, and expenses (including legal fees) arising from Your use of Our Website or from Your violation of these Website Terms of Use.

12. Governing Law

These Website Terms of Use are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Information

If you have any questions or concerns about Our Website or these Website Terms of Use, please contact us at, or via any of the methods set out on Our ‘Contact Us’ page.

1. Your Account

Where use of our Services requires an account, you agree to provide us with complete and accurate information when you register for an account and keep the information current. This is important because sometimes we may need to send you notable updates (for example, about changes to our Terms of Service or Privacy Policy), or we may want to let you know about and make informed choices in response to legal inquiries or complaints. You will be solely responsible and liable for any activity that occurs under your account. You are responsible for keeping your account information up-to-date and for keeping your password secure. You are responsible for maintaining the security of your account and any Servicerelated website, store, or other content, and you are fully responsible for all activities that occur under your account and any other actions taken in connection with our Services. You shall not share or misuse your access credentials. You must immediately notify us of any unauthorized uses of your account, store, or website, or of any other breach of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions.

3. Fees, Payment, and Renewal

a. Fees for Paid Services Some of our Services are offered for a fee.
By using a Paid Service, you agree to pay the specified fees. Depending on the Paid Service, there may be one-time fees, recurring fees, or revenue-based fees. For recurring fees, we’ll bill or charge you in regular automatically-renewing intervals (such as monthly, annually, or biennially), on a pre-pay basis until you cancel, which you can do at any time by contacting the relevant support team. 
b. Payment
If your payment fails or if Paid Services are otherwise not paid for or paid for on time, we may immediately cancel or revoke your access to the Paid Services and implement a late fee. If you contact your bank or credit card company to decline or reverse the charge of fees for Paid Services, we may revoke your access to our Services in general and take further action.

c. Fee Changes
We may change our fees at any time, or start charging fees for Services that were previously free. When applicable, we may give you advance notice of the fee changes. If you don’t agree with the fee changes, you must cancel your Paid Service.

d. Refunds
While you may cancel a Paid Service With 24 hours' notice, less than 24 hours' notice will be charged- refunds are issued at our sole discretion, unless otherwise required by applicable law. 

e. Contract of Services
Each service will come with its terms and conditions via a contract that will be signed by both the client and Samantha Hyam Training Coaching and Solutions

121 Consulting Agreement

This Consulting Agreement (the "Agreement") is entered into by and between Samantha Hyam Training Coaching and Solutions, located at 199b Lordship Lane ("Consultant"), and client, located at [Client's Address] ("Client"), effective as of [Effective Date].

Services: Consultant agrees to provide 121 consultancy and mentoring ("Services") to Client by the terms and conditions of this Agreement.

Payment: Client agrees to pay Consultant the sum of [Total Amount] for the Services rendered at least 24 hours Mon- Fri before the consultation date. Payment shall be made in full before the commencement of the Services to secure a consultation session. Payment can be made via bank transfer or Stripe Services.

Process After Payment:

  1. Upon receipt of payment, the Consultant will provide the Client with a confirmation email along with a Client Intake Form to be completed before the first session.

  2. Client shall complete the Client Intake Form and return it to Consultant at least 1 day before the scheduled session.

  3. The consultant shall review the Client Intake Form and prepare accordingly for the session.

Cancellation Policy:

  1. The client may cancel or reschedule a session by providing at least 24hours notice to Consultant.

  2. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee of 50%.

  3. In the event of a no-show or failure to provide timely notice of cancellation, the Client shall be responsible for the full session fee.


  1. The client agrees to actively participate in the consulting sessions and to provide honest and accurate information to the Consultant.

  2. Consultant agrees to maintain confidentiality and to provide professional and ethical services to Client offering experience, guidance and advice.

  3. Both parties agree to communicate openly and respectfully throughout the duration of the consulting relationship.

  4. The client takes full responsibility for the action implemented and the results after the consultation.

  5. Samantha Hyam Training, Coaching and Solutions take no responsibility for lack of action or results due to the client not implementing the consultation guidance.

Term and Termination: This Agreement shall remain in effect until the completion of the Services unless terminated earlier by either party upon 24 hours written notice. In the event of termination, Client shall be responsible for payment for any Services rendered before the effective date of termination.

Terms for products: 

  • For products, it is your right to return within 14 days of delivery.

Governing Law: This Agreement shall be governed by and construed by the laws of The United Kingdom.

Samantha Hyam

199b Lordship Lane,

East Dulwich



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